Your Privacy Is Our Commitment

1 What Information We Collect

When registering an account, making transactions, or using services on x4444, we may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number (if required for identity verification).
• Contact Information: Email address, mobile number.
• Financial Information: Summary details of payment methods (bKash, Nagad, Rocket, or bank account) — full account numbers are not stored with us.
• Transaction History: Records of deposits, withdrawals, and gameplay.
• Technical Information: IP address, device type, browser information, session logs, cookie data.
• Communication Records: Your conversations and emails with the support team.

2 How We Collect Information

We collect your information in the following ways:

• Direct Collection: Through registration forms, the login process, payment forms, and support requests.
• Automated Collection: Usage patterns are tracked through cookies, web beacons, and similar technologies.
• From Third Parties: We may receive limited information from payment processors (bKash, Nagad, Rocket, and banks), identity verification services, and technical infrastructure providers.

3 Purposes for Using Your Information

The information collected is used for the following lawful purposes:

• To create accounts, verify identity, and ensure secure login.
• To process financial transactions and maintain records of deposits and withdrawals.
• To improve platform functionality and resolve technical issues.
• To prevent fraud, money laundering, and other unlawful activities.
• To provide you with assistance through the support team.
• To comply with applicable laws and regulations.
• To support the operation of responsible gambling tools.
• To send you relevant offers or updates with your consent.

4 Data Storage and Security

Your information is stored in encrypted form on secure servers. We apply industry-standard technical measures, which include:

• SSL/TLS encryption — on all data transfers.
• Access controls — only authorized personnel can view personal information.
• Regular security reviews and vulnerability testing.
• Rapid response procedures in the event of a data security breach.

Your information is retained for as long as your account is active and for as long as required to meet legal obligations. Financial and identity verification records may be retained for a defined period even after an account is closed.

5 Sharing Information with Third Parties

x4444 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment Service Providers: Necessary information shared with bKash, Nagad, Rocket, or banks to complete transactions.
• Identity Verification Services: To assist with the account verification process.
• Technology Providers: Who operate under confidentiality agreements.
• Law Enforcement Agencies: Where there is a legal obligation or court order.

When working with third parties, we ensure they comply with applicable data protection standards and use the information only for the specified purpose.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

The types of cookies we use:

• Essential Cookies: To maintain login sessions and security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To collect anonymous statistics for understanding site usage.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect some platform functionality.

7 International Data Transfers

Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the relevant country.
• Encryption is used during the transfer.
• Third parties are contractually bound to maintain confidentiality.

In all circumstances, the standard of protection for your information will not fall below the standard described in this Policy.

8 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances (where no legal obligation applies).
• Right to Restriction of Processing: You may request that data processing be limited in certain circumstances.
• Right to Data Portability: You may request your information in a commonly readable format.
• Right to Object: You may object to marketing communications.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To make a request regarding any of the rights listed above, please contact our support team. We will respond within a reasonable timeframe.

9 Children's Privacy

x4444 is for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will promptly delete it and close the associated account.

If you believe a minor is using our platform, please let us know at [email protected].

10 Marketing Communications

With your explicit consent, we may contact you by email about x4444 offers, bonuses, and updates. Every marketing email includes an option to unsubscribe.

You may opt out of marketing communications at any time. Even after opting out, essential service messages (such as transaction confirmations or security alerts) may continue to be sent.

11 Use of Information in Responsible Gaming

x4444 takes responsible gambling seriously. Information about your gameplay patterns may be used for the following purposes:

• To identify problematic gambling behaviour and take preventive action.
• To operate voluntary limit-setting tools.
• To process requests for self-exclusion or cooling-off periods.

For more information on responsible gambling, visit our Responsible Gaming page.

12 Notice Regarding External Links

Our platform may contain links to third-party payment gateways or services. These external sites have their own privacy policies, and x4444 is not responsible for their data collection practices. We recommend you read the privacy policies of those sites before using them.

13 Changes to This Policy

We may update this Privacy Policy from time to time. For significant changes, we will:

• Publish an update notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after changes are made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page periodically.

14 Steps in the Event of a Security Breach

If a security breach occurs and your information is at risk, we will:

• Identify the incident as quickly as possible and take steps to limit the impact.
• Notify the relevant authorities in accordance with applicable law.
• Inform affected users as quickly and reasonably as possible.
• Make the necessary changes to prevent such incidents in the future.

15 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any disputes relating to this Policy will be resolved in the courts of the relevant jurisdiction.

We strive to comply with applicable data protection laws in Bangladesh and internationally recognized data protection standards. Our security infrastructure and data processing practices are reviewed on a regular basis.